Politique d’expédition

This Shipping Policy describes the delivery terms applicable to purchases made from plus-size-clothing.shop.

1. Free Standard Shipping

All orders placed through plus-size-clothing.shop qualify for free standard shipping.

There is no standard shipping charge added to qualifying orders.

If additional premium or expedited services are introduced in the future, any additional charges will be disclosed clearly before the customer confirms the purchase.

2. Standard Delivery Time

Our standard delivery commitment is:

15–20 days from order confirmation.

This period is intended to cover standard processing and delivery to the delivery address supplied by the customer.

French online sellers are required to provide consumers with delivery timing before the online purchase is concluded. If no delivery date or period is provided, French rules provide a default maximum framework; this policy instead specifies the store's 15–20-day delivery commitment.

3. Order Processing

After an order is successfully submitted and payment is authorised, it enters our processing system.

Customers may receive an order-confirmation email.

Orders may undergo routine checks relating to payment verification, fraud prevention, product availability, and delivery information.

Any verification must be carried out without improperly restricting consumer rights.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before completing checkout, please verify:

recipient name;

street and building information;

apartment or unit number where applicable;

postal code;

city;

country; and

available contact information.

If you notice an address error after ordering, contact info@plus-size-clothing.shop as soon as possible.

We will make reasonable efforts to update an address before dispatch, but changes cannot be guaranteed once fulfilment or shipment has progressed.

5. Tracking

Where tracking is available for the shipping method used, tracking information may be sent by email or displayed through an order-status page.

Tracking updates are supplied by carriers and logistics providers and may not always appear immediately after dispatch.

6. Delivery Attempts

The carrier may make one or more delivery attempts depending on its procedures.

Customers may be required to collect a shipment from a designated collection point or carrier facility if delivery cannot be completed at the original address.

Customers should follow carrier instructions contained in tracking information or delivery notices.

7. Delays

Although our standard delivery commitment is 15–20 days, unexpected events may affect transportation.

If a legally significant delay occurs, consumers retain all rights available under applicable law.

Under French consumer rules, where a trader fails to deliver within the agreed period, the customer may in qualifying circumstances require performance, cancel the contract, and obtain reimbursement under the statutory process.

Contact us at info@plus-size-clothing.shop if your shipment has not arrived within the communicated delivery period.

8. Incorrect or Incomplete Addresses

If delivery fails because the customer provided materially incorrect or incomplete address information, contact us at:

info@plus-size-clothing.shop

We will review the available options.

Additional costs caused solely by customer-provided incorrect information may be handled in accordance with applicable law and the circumstances of the shipment.

9. Refused or Unclaimed Packages

If a shipment is refused or remains unclaimed and is returned to the appropriate facility, contact us to discuss the order.

A refusal of delivery is not necessarily the same as properly exercising a statutory right of withdrawal.

Customers wishing to withdraw from an eligible purchase should communicate their decision clearly as described in our Return and Refund Policy.

10. Lost Packages

If tracking indicates unusual delay or if you believe a parcel has been lost, contact:

info@plus-size-clothing.shop

Please provide your order number.

We may investigate with the relevant logistics provider and will provide the remedy required under applicable law.

A customer's statutory rights are not limited merely because a third-party carrier is involved in transportation.

11. Damaged Packages

If a shipment arrives visibly damaged, customers should document the condition where reasonably possible and contact us promptly.

Where the product itself is damaged, defective, or non-conforming, please follow the procedure in our Return and Refund Policy.

Applicable legal guarantee rights remain available.

12. Separate Shipments

An order containing several products may occasionally be delivered in more than one parcel.

Where this occurs, the customer is not charged additional standard shipping fees.

The order is not considered fully delivered until all components of the order that must be delivered have been supplied, subject to applicable law.

13. Order Changes

If you need to request an order modification before dispatch, contact:

info@plus-size-clothing.shop

We cannot guarantee changes after an order has entered fulfilment.

14. Cancellation

Customers wishing to cancel an order before shipment should contact us as soon as possible.

If cancellation cannot be processed because the parcel has already been dispatched, the customer may still have statutory withdrawal rights after receiving the goods, subject to applicable exceptions.

15. Customs and International Shipments

Where we offer delivery outside France, customs, import, taxation, and cross-border delivery conditions may vary by destination.

Any mandatory charges that are included or payable will be handled or disclosed in accordance with applicable legal requirements.

Nothing in this section changes the stated free standard shipping policy charged by plus-size-clothing.shop for qualifying orders.

16. Ownership and Risk

Transfer of ownership and risk will occur according to applicable consumer law and the circumstances of the transaction.

Nothing in this policy transfers carrier-related risks to a consumer earlier than permitted by mandatory law.

17. Delivery Questions

For questions concerning processing, delivery, tracking, delays, or missing packages, contact:

plus-size-clothing.shop
Email: info@plus-size-clothing.shop

Please include your order number whenever possible.