Politique de remboursement

This Return and Refund Policy applies to purchases made through plus-size-clothing.shop.

We want customers to understand clearly how cancellations, statutory withdrawals, returns, defective products, and refunds are handled.

Nothing in this policy reduces any mandatory right granted to consumers under French law or applicable European Union consumer-protection legislation.

1. Statutory 14-Day Right of Withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase without giving a reason within 14 days after receiving the goods, subject to statutory exceptions.

This right applies to qualifying distance purchases made by consumers and is separate from rights relating to defective or non-conforming products.

To exercise your withdrawal right, you must notify us clearly of your decision before the applicable 14-day withdrawal period expires.

Send your withdrawal request to:

info@plus-size-clothing.shop

Your message should identify your order sufficiently for us to process your request. We recommend including your order number, the product concerned, your name, and the email address used when placing the order.

A simple and unambiguous statement that you wish to withdraw from the purchase is sufficient.

2. Returning Products After Withdrawal

After notifying us that you are exercising your statutory withdrawal right, you must return the affected goods within the period required by applicable law.

Before sending a return, please contact info@plus-size-clothing.shop to obtain the appropriate return instructions and return destination.

Do not send a product to an address appearing on a shipping label without first obtaining return instructions. The original shipping location may not be the designated returns facility.

3. Condition of Returned Goods

Consumers may handle and inspect goods to the extent reasonably necessary to determine their nature, characteristics, and functioning.

Customers may be responsible for diminished value caused by handling beyond what would reasonably be permitted when examining the product in a physical shop.

Where reasonably possible, returned items should include their original packaging, labels, accessories, and accompanying materials.

Returning original packaging is encouraged but does not automatically remove statutory rights where those rights apply.

4. Return Shipping Costs

When a customer exercises the ordinary statutory right of withdrawal because they have changed their mind, the customer may be responsible for the direct cost of returning the goods, provided this has been properly communicated.

Where a product is defective, damaged, incorrect, or legally non-conforming, the cost of an appropriate return must not be imposed on the consumer where applicable consumer law requires the seller to bear that cost.

Contact info@plus-size-clothing.shop before returning damaged, defective, incorrect, or non-conforming merchandise so that appropriate instructions can be provided.

5. Defective, Damaged or Incorrect Products

Please inspect your order after delivery.

If you receive an item that appears damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible at:

info@plus-size-clothing.shop

Please provide your order number and a description of the problem. Photographs may be requested where reasonably necessary to understand the issue, but this does not remove mandatory statutory rights.

Where a product falls within the French legal guarantee of conformity, consumers may benefit from statutory remedies. France provides a legal conformity guarantee for qualifying consumer goods, generally allowing claims for conformity defects within two years under the applicable conditions.

6. Legal Guarantees

Our commercial return procedures do not replace statutory guarantees.

French consumers may benefit from the legal guarantee of conformity and the legal guarantee against hidden defects, subject to their respective legal conditions.

Where the legal guarantee of conformity applies, remedies may include repair or replacement and, where the statutory requirements are satisfied, an appropriate price reduction or refund.

No provision of this policy is intended to reduce these rights.

7. Refund Processing

When a statutory withdrawal is validly exercised, the refund will be processed in accordance with applicable consumer law.

Where legally permitted, we may withhold reimbursement until the returned goods have been received or until the customer provides sufficient evidence that the goods have been sent back, whichever occurs first.

Refunds are generally made using the original payment method unless another method is expressly agreed.

We will not require a consumer entitled to a monetary refund to accept store credit instead.

French rules concerning delayed delivery and withdrawal include refund protections and do not allow a trader to force customers to accept a voucher instead of a required refund.

8. Original Shipping Costs

All standard orders placed through plus-size-clothing.shop are eligible for free standard shipping.

Therefore, there is normally no standard outbound shipping fee to refund.

If an optional premium or expedited delivery service becomes available and a customer voluntarily chooses it, any treatment of additional delivery charges will be handled in accordance with applicable consumer law.

9. Exceptions to the Right of Withdrawal

Certain products may be excluded from the statutory withdrawal right where an exception expressly provided by applicable law applies.

Examples under EU consumer rules can include clearly personalised goods and certain sealed goods that are not suitable for return for health-protection or hygiene reasons after being unsealed.

An exception will not be applied merely because an item is discounted or sold during a promotional sale.

Where an exception applies to a particular product, relevant information should be provided before purchase.

10. Sale and Promotional Products

Unless a statutory exception applies, purchasing a product at a discount does not automatically remove the consumer's statutory withdrawal rights.

Legal guarantees concerning defective or non-conforming goods also continue to apply where required by law.

11. Exchanges

If you wish to obtain a different size, colour, or product, contact info@plus-size-clothing.shop.

Availability cannot be guaranteed.

Depending on the circumstances, the most practical process may be to return the original item in accordance with this policy and place a new order for the preferred product.

This exchange procedure does not restrict statutory withdrawal or guarantee rights.

12. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, contact:

info@plus-size-clothing.shop

We will make reasonable efforts to process the request.

If the order has already entered fulfilment or has been dispatched, cancellation before shipment may no longer be possible, but statutory withdrawal rights may still apply after delivery.

13. Lost Returns

Where the customer is responsible for arranging return shipment, we recommend using a service that provides evidence of dispatch and, where appropriate, tracking.

We cannot be responsible for a customer-arranged return shipment that cannot reasonably be shown to have been sent to the return destination provided by us, except where applicable law provides otherwise.

14. Abuse or Fraud

We reserve the right to investigate return or refund requests where there is reasonable evidence of fraud, abuse, product substitution, or manipulation.

This provision does not allow us to refuse valid statutory consumer rights.

15. Contact

For all return, refund, cancellation, withdrawal, or defective-product requests:

plus-size-clothing.shop
Email: info@plus-size-clothing.shop